Refund and Returns Policy

Refund and Return Policy

At ExcoShop.Com, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and return policy that is fair and easy to understand.

Return Policy

If you wish to return an item, please follow these steps:

1. Contact Us: Email us at [[email protected]]  request a return merchandise authorization [Order Number].
2. Reason for Return: Please provide a reason for the return, such as “defective” or “did not fit”.
3. Return Shipping: You are responsible for the cost of return shipping.
4. Return Window: Returns must be made within [time frame, e.g. 14 days] of the original purchase date.

Refund Policy

If your return is approved, we will issue a refund in the original form of payment. The refund amount will be the purchase price of the item, minus any shipping costs.

• Refund Timeframe: Refunds will be processed within [time frame, e.g. 5-7 business days] of receiving the returned item.
• Refund Method: Refunds will be issued in the original form of payment, such as credit card or PayPal.

Conditions for Return

To be eligible for a return, the item must be:

• In its original condition: The item must be in its original condition, with all original packaging and tags attached.
• Not used or worn: The item must not have been used or worn.
• Not damaged: The item must not be damaged in any way.

Exceptions

The following items are not eligible for return:

• Custom or personalized items: Items that are custom or personalized cannot be returned.
• Sale items: Items that are on sale or clearance cannot be returned.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or refund, depending on the circumstances.

Return Shipping Costs

You are responsible for the cost of return shipping. However, if the item is damaged or defective, we will provide a prepaid return shipping label.

Refund and Return Policy Changes

We reserve the right to change our refund and return policy at any time. Any changes will be posted on our website and will apply to all purchases made after the effective date of the change.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at [email protected].

Effective Date

This refund and return policy is effective as of [21/02/2018] and supersedes all prior versions.

By making a purchase on our website, you agree to the terms of this refund and return policy.